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Operationalizing Person-Centered Behavioral Health Practice

Length Self-paced
Start Right after checkout
Format Self-paced online
Learn on Phone, tablet, Mac or PC
Is your care truly person-centered? Learn to look beyond behavior, strengthen trust, support autonomy, and help people become active partners in their care. Self-paced online

Overview

​​​​​​​Most behavioral health professionals believe they practice person-centered care. But what happens when the person doesn’t want what you think is best for them?

What happens when they miss appointments, reject recommendations, seem unmotivated, or enter treatment because someone else told them they had to?

Do we become more directive? Label them as resistant? Focus on compliance?

Or do we become curious about what their behavior might actually be telling us?

Operationalizing Person Centered Behavioral Health Practice moves person-centered care beyond philosophy and into the everyday decisions, conversations, and relationships that shape a person’s experience of behavioral health services. Learners explore what it actually looks like to share power, support autonomy, understand ambivalence, and respect the individual as the expert on their own life while still bringing professional knowledge, clinical judgment, and appropriate structure to the relationship.

The course develops practical communication skills using principles from motivational interviewing, including open-ended questions, affirmations, reflective listening, summarizing, and recognizing change talk. But the goal is not simply to learn another communication technique. It is to understand how the way we communicate can either strengthen a person’s motivation and sense of control or unintentionally create resistance.

Meet your instructor

Valeea J. Sutton, MSN, APRN, PMHNP-BC, FNP-C

Ms. Sutton is a dual-certified Psychiatric-Mental Health and Family Nurse Practitioner with experience providing patient-centered care across psychiatric, behavioral health, primary care, home health, telehealth, and community-based settings. Her work includes psychiatric evaluation, diagnosis, psychotherapy, medication management, individualized treatment planning, and health education for children, adolescents, adults, and families. She also serves as nursing faculty, preparing students for clinical practice through instruction, supervision, and hands-on learning experiences. Ms. Sutton brings an integrated perspective on mental and physical health to her continuing education and professional development courses.

What happens after you enroll

  1. Step 1 Check out securely

    Your order confirmation includes your next steps.

  2. Step 2 Log in to Envesti Learning

    Go to learn.envesti.co and open your course on any device.

  3. Step 3 Learn at your own pace

    Pick up where you left off, whenever your schedule allows.

Credit & policies

Delivery method & format

Online and self-paced. Works on a phone, tablet, Mac or PC with internet access.

Accommodations

If you need special accommodations to complete this course, contact Envesti Solutions through the Reasonable Accommodation Request Form.

Grievance policy

Envesti has a grievance policy to address reports of dissatisfaction and will make every effort to resolve each grievance in a mutually satisfactory manner. To report a complaint or grievance, contact Envesti Solutions at training@envestisolutions.com.

Training a team?

Enroll your staff in Operationalizing Person-Centered Behavioral Health Practice

Give every team member the same strong foundation, with group pricing for 5 or more learners.

Request group training
  • Group pricing for 5 or more learners
  • Each learner gets their own Envesti Learning access
  • Pair it with custom training for your agency

Frequently asked questions

When can I start?

Right after checkout. Log in to Envesti Learning and your course is ready.

Can I take it on my phone?

Yes. It works on any phone, tablet, Mac or PC with internet access.

Can I buy this for my team?

Yes. Email training@envestisolutions.com or use Request group training, and the Envesti team will help you enroll your team.

What if I need a refund?

We want you to feel confident in your Envesti purchase. If you have not accessed or started your course, you may request a refund within 2 calendar days of purchase by contacting us with your proof of purchase. Once you access any portion of a course, the sale is final and nonrefundable. This includes viewing course content, beginning or attempting a quiz, test, or exam, completing any portion of the course, or requesting or receiving a certificate. Not passing a course or assessment does not qualify for a refund. If a technical issue prevents you from accessing or completing your course, please contact us so we can help resolve it. If the issue is within Envesti's or our learning platform's control and we are unable to provide a reasonable solution, we may provide a refund or another appropriate remedy. Technical issues caused by a learner's device, internet connection, browser settings, network restrictions, or other systems outside Envesti's control do not by themselves qualify for a refund. Sale, promotional, and discounted purchases are final and nonrefundable. Any refund or cancellation rights required by applicable law will still apply.

$20 Self-paced online